Troubleshooting

No sound / exclusive mode fails

• Select the correct Windows output device.
• Close other apps using the device.
• Check support for the track’s sample rate and format.
• Turn exclusive mode off to compare; restart Apple Music.

Buffering / dropouts

• Check network bandwidth.
• Increase the hardware buffer.
• Check Apple Music version against the release notes.

Report an issue

Include app and AMExclusive versions, device / driver, track type, reproduction steps and whether playback works with exclusive mode off. Remove private data from logs.